After Sales Customer Care

We value your support and feedback.

To ensure our customers are given the best possible support, ICar Gezina has implemented stringent measures to ensure total customer satisfaction.
Our After Sales Team exists to provide on-going, excellent service and operates:

• Mondays to Fridays, from 08h30 to 17h00.
• ICar Gezina is fully committed to Consumer Protection Act.

Dispute Resolution

In the event that a dispute arises regarding a vehicle that you bought from ICar Gezina, it is agreed that the following steps will be followed to resolve the dispute: For ease of reference, you can also view the Consumer Protection Act.Your complaint must be lodged with the ICar Gezina Customer Care Department within 48 business hours, or as soon as reasonably possible after the dispute arises.

• You can log your complaint to customercare@icargezina.co.za
• The Customer Care Department will investigate the complaint and respond within three (3) business days.
• Should the dispute not be resolved favorably within ten business (10) days of the dispute being lodged, you undertake, in terms of the Consumer Protection Act, to refer the dispute to the Motor Industry Ombud of South Africa (MIOSA).

MIOSA is an independent and impartial organisation and the only accredited dispute resolution

forum for the South African Automotive Industry.

• Upon receipt of all the relevant documentation, MIOSA will review the matter.
• The case will be technically and legally assessed and a recommendation will be issued by MIOSA

ICar Gezina undertakes to adhere to the recommendations issued by the MIOSA